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Privacy Policy & Messaging Terms and Conditions

Carolux Insulation LLC · Last updated June 30, 2026

1. Who We Are

Carolux Insulation LLC is a residential insulation contractor serving the Charlotte, NC metro area. We provide blown-in attic insulation, crawl space batt insulation, vapor barrier installation, and air sealing services to homeowners. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us about our services.

2. Information We Collect

When you submit a contact or estimate request form on our website, we collect: your name, email address, phone number, property address, and information about your insulation needs. When we visit your property for an estimate, we may take photos of your attic, crawl space, or exterior for documentation and quality control purposes.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your estimate or service requests
  • Schedule and confirm appointments
  • Communicate with you about your job before, during, and after completion
  • Send text messages if you have opted in to SMS communications
  • Improve our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Service Providers

To operate our business and deliver the services you request, we share limited information with the categories of service providers below, who act on our behalf and process your information only as needed to perform services for Carolux Insulation LLC.

For clarity, these service providers are not "external organizations" or third parties to whom we sell or transfer your data; giving them information so they can perform services for us is not a sale or transfer of your personal information.

  • AI processing: an AI provider (Anthropic) assists in drafting estimate narratives using your name, property address, year built, and job date only. No photos, phone number, or email are shared with the AI provider. Pricing is never set by AI; a person reviews every estimate before it is delivered.
  • Document storage: proposal documents and job-site photos are stored with a cloud storage provider (Vercel).
  • E-signature: service agreements are delivered and signed through an electronic signature platform (SignWell).
  • Email delivery: customer communications are sent via Resend and Google Workspace.
  • CRM: customer and job records are managed in Pipedrive.
  • Billing: payment records are maintained in Wave.

Each provider is permitted to use your information only to provide services to Carolux Insulation LLC, as set out in our agreements with them.

4. Text Message (SMS) Communications

If you provide your phone number and consent to receive text messages, we may send you appointment confirmations, job scheduling updates, estimate follow-ups, and service-related communications. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. Reply HELP for assistance. Message frequency varies based on your service interaction.

5. Job-Site Photos

Job-site photos showing only insulation, attic, or crawl space conditions — with no identifying personal property or people — may be used in our portfolio or marketing materials unless you opt out. You may opt out by notifying us in writing at team@caroluxinsulation.com.

6. Cookies and Analytics

Our website does not use advertising cookies, third-party advertising trackers, or Google Analytics. We use Vercel Web Analytics, a privacy-respecting, cookieless tool that measures anonymized, aggregate site traffic without using cookies and without tracking you across other websites. Apart from any strictly necessary cookies required for the site to function, we do not place advertising or analytics cookies on your device. We do not currently respond to "Do Not Track" browser signals.

7. Data Security

We take reasonable steps to protect your information. Proposals and job-site photos are stored with our cloud providers and shared with you through unique, hard-to-guess web links. We limit access to your personal information to personnel who need it to perform their job functions.

8. Your Rights

You may contact us at any time to request access to or correction of your personal information. You may also request deletion of your personal information, which we will honor to the extent reasonably practicable and subject to any legal, warranty, or business records obligations. Email team@caroluxinsulation.com or call (704) 228-2729.

9. Changes to This Policy

We may update this policy as our practices change. The 'last updated' date at the top of this document reflects the most recent version.

Data Sharing

The following disclosures are required for SMS messaging compliance:

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Contact for Messaging Support

If you have questions about this messaging program, contact us at team@caroluxinsulation.com or call (704) 228-2729.

Data Protection

We do not transfer consumer data to external organizations under any circumstances. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of personal information. Mobile opt-in data is never shared with third parties for any purpose, including with consent.

Carolux Insulation Messaging Terms and Conditions

  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
  2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at team@caroluxinsulation.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

This policy does not constitute legal advice. Carolux Insulation LLC recommends periodic review by a qualified attorney.

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